Importers, Dealers and Renters of Machinery, Commercial & Construction Equipment and Trucks

Our market leading Microsoft Dynamics solutions and in depth industry know how and solutions will enable Importers, Dealers and Renters of Machinery, Commercial & Construction Equipment and Trucks to streamline practices to better manage one or more of the following processes as required:

• OEM relations – Manage vehicle, parts and warranty orders and relations with vehicle manufacturers
• Sea and land transporters – Manage freight, shipment and landed costing processes.
• Pre Delivery Inspection – At the wharf, bonded store, third party or your own warehouse / service station.
• Authorities – Manage vehicle compliance, registration and other authority requirements.
• Device Management – Manage single or multiple product brands.
• Dealer relations including vehicle and parts sales – Receive dealer orders, vehicle and parts sales and full warranty management from dealer through to OEM. Dealer portal further enables dealers to order vehicles and parts online, submit warranty claims online
• Warehouse and Parts Management ¬Extensive functionality to manage your warehouses and spare parts and accessories. Item creation from external supplier lists and automatic pricing.
• Workshop relations including parts and service ¬ Importer workshops and service technicians assist dealers with authorised service requirements
• Warranty management and portal – Enables dealers to submit claims with a full importer defined workflow and authorisation process.
• Customer Service – Manage customer service levels with surveys, follow ups, efficient service
• Rental Agreements – Manage a fleet of long and short term rental vehicles as a pure rental fleet or loan car for service operations.
• Fleet Management – Extensive functionality to manage your fleet including billing. service contracts, maintenance contracts, loan contracts etc.
• Integration Platform – Integrate data with manufacturers and dealers to realise large efficiency gains
• Additional foundation modules – form the foundation on which the above industry modules are delivered
  • Finance – Full financial suite of modules for General Ledger, Receivables, Payables, Bank with electronic banking, Expense and Credit Card Management, Property and Fixed Assets including multi company, multi-currency, intercompany and consolidation features
  • Trade & Logistics –Inventory, Warehouse Management, Procurement, Requisition, Request for Quotation and Sales Modules
  • Production, Shop Floor Control, Product Configurator and Master Planning for material and capacity management
  • Project Accounting – For project based production including web timesheet
  • Customer Relationship Management – With sales force automation for management of contacts, leads, opportunities and quotes. Marketing automation enables one to plan and track marketing and telemarketing campaigns
  • Human Resources and Payroll
  • Questionnaire - Build and analyse questionnaires for virtually any requirement including customer service, surveys, marketing, HR interviews, reviews and tests.
  • System wide features – include native Microsoft Active Directory, MS Office, MS SQL Database, MS Business Intelligence and MS SharePoint Server integration. Familiarity and ease of use built on the Microsoft platform and Office look and feel. Add in alerts, workflow, document management, security through to record level with a low risk adaptive environment to deliver the world’s leading mid-market ERP solution as acknowledge by Gartner Group in their last two surveys of this segment.

Solution Overview

With your company facing stiff competition and the pressure to reduce margins, IT solutions must deliver much more than functional capabilities. Machinery, Commercial & Construction Equipment and Truck Importers, Dealers and Rental Company’s business models need to adapt rapidly to market demand and you need the agility to respond quickly to new developments and maintain the competitive edge without being limited by system constraints.

The Machinery, Commercial & Construction Equipment and Truck Importer, Dealer and Rental solution for Microsoft Dynamics AX is part of Dynamics AX offering customers a single fully integrated system built on one platform with one interface. Customer needs and expectations are exceeded through proven, highly adaptable capabilities for meeting highly specific industry needs, including increased customer demand for fast response and improved service, streamlined processes, and internal procedures that create a truly lean environment.

Reputation

The solution has a solid track record of satisfied users. They quickly understood the solution, where to find data and how to act on that information. The similarity with Microsoft’s Office package (Excel, Word, Outlook) helps users to navigate the system intuitively. The logic in all modules is common, allowing users to track data changes in the system and between modules. Contact Systems Advisers Group for a solution brochure and to discover more about how Microsoft Dynamics AX can help your company reduce costs and meet client demands.

Case Studies

• TBF Thompson / DAF Case Study
• Marel Case Study